Information collected on the platform
- Contact Information like Mobile phone number and email address
- Demographic information such as pincode, preferences and interests
- Other information relevant to customer surveys, feedback, responses etc.,
- Buying information and Order procurement of the Customers.
Visitor’s information and its usage
In order to understand the visitor’s needs and provide them a defined and improvised service we accordingly procure relevant information. The objective of procuring visitors information is for the following reasons:
- For Internal record keeping.
- For improvisation of products and services.
- For communications about the promotions and discounts available on the platform, the communication would be routed through emails, SMS and other relevant sources.
- For improvising the visitors experience on the website platform, by consistently understanding the requirements of the visitors, we change the offers and discounts on the site.
- For enhancement of all types of services related the Customers.
The visitors information and its safety is paramount to us, we are fully committed to safeguard all information related to the visitors. The technology deployment on the website ensures complete data privacy and protection of all types of information.
Third Party website links
The website www.18up.in might contain third party website links which provide similar information; in case of any access to these kinds of sites we do not have any control over these types of websites. Organic 18up is neither directly or indirectly responsible for the protection and privacy of any kind of information that the visitors share with the websites.
Controlling your personal information
The visitor can choose to restrict the collection or use of their personal information by writing to 18up Organics customer care, the visitor can also share his other conditions to the Customer care personnel wherein he would express hid concerns and restrict the use of his personal information.
If the visitor has previously agreed to us and accepted his willingness of using his personal information in promotional activities and other marketing purposes, in case of any change in mind at any time they can write and email to firstname.lastname@example.org.
What can the visitor / consumer with regard to the collection, use and distribution of their information? To protect against the loss, misuse and alteration of any and all types of personal information, 18up Organics has in place appropriate physical, electronic and managerial procedures. For example, 18up Organics servers are accessible only to authorized personnel and your information is shared with employees and authorised personnel only on a need to know basis to complete the transaction and to provide the services requested by the Customer.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email to email@example.com at the earliest or to the above mentioned address. We will promptly correct any information found to be incorrect.
Organic Fruits and Vegetables are procured from farmers and co-operative societies who adopt authentic organic farming methods to produce them, apart from these two categories all the other products and brand names are properties of respective owners, the website has associated with these brand owners to sell the products on their platform. All Company, Product and Service names used in the website is for identification purpose only. Usage of these names, logos and brand name does not imply any kind of endorsement.
Refund, Return and Cancellation Policy
Cancellation can be done within 12 hours of the order placement. Return can be requested with 7 days of the order received and refund will be done through online mode in 7-10 working days. For all cancellations the bank and payment gateway transaction charges would be applicable.
Terms & Conditions
- Organic products shown on our website are indicative. We do our best to give better result than shown. It may be possible that actual products vary due to availability of the products and other reasons beyond our control.
- If ordered products are not available in the respective city or town, we shall deliver available best quality products of equal value.
- In case of organic products (all being perishable items) if the receiver or any representative is not available at the time of delivery, we shall take the order as delivered. However we always try to take an appointment over phone before delivery.
- Delivery of certain items may not be possible under certain uncontrollable circumstances. However, you always have a right to get 100% refund of your money.
- No claim of whatsoever nature under any circumstances will be tenable other than the claim for 100% refund of payment made. All such claims if any, are to be raised within 24 hours of delivery / non delivery.
- The owners of the site retain the right to refuse any order unconditionally.
Shipping and delivery policy
Shipping will be done within 24 hour of the order placed and delivery will be done with 2-3 working days.